FAQ
Frequently Asked Questions
Check the most frequently asked questions here, if you still need help then please contact us at mishandcostudios@gmail.com
Payments
What payment methods do you accept?
We accept COD and Bank Transfer
Fast delivery orders require advance payment.
How much does shipping cost?
Basic Shipping rates: Karachi: 300/- pkr & Rest of Pakistani: 400/- pkr.
Quality and Care
What materials do we use?
We use stainless steel, copper & sterling silver. All the products available on our website have been tested and we take quality control very seriously. Sterling silver and stainless steel are ideal for sensitive ears.
How should I take care of my jewellery?
- Avoid putting perfume directly on jewerelly.
- Do not put bleach/face polish on your jewerelly.
- Jewerelly might tarnish if exposed to heat (eg. while cooking) hence caution is advised
What's my ring size?
Find out your perfect size here:
My jewellery has turned black. What should I do?
That brings us to our Back to Life Program. We offer 22k Gold re-plating on any old/faded mish & co jewellery at a small fee of 500/- pkr excluding delivery.
Returns
Can I return or exchange?
No, we have a strict no return/exchange policy. All sales are final.
If our jewelry is damaged upon arrival, let us know within 48 hours of receiving the shipment, otherwise, we cannot exchange it.
I want to cancel my order, what should I do?
We don’t accept cancellation requests 6 hours after receiving the order or if the order has already been dispatched. Custom orders cannot be cancelled. If you let us know before the given timeframe we will happily cancel the order.
Shipping
How long does delivery take?
1. Delivery time and charges
1-4 business days for Karachi (PKR 300)
5-7 business days for rest of Pakistan (PKR 400)
Fast Delivery: DM us!
I need to gift jewellery, can you pack everything separately?
Please select gift packaging if you plan to gift your jewellery and want everything packed in different boxes. We don’t give extra packaging or pack pieces separately.